Request for consultation!

Thanks for your request. You’ll soon be chatting with a consultant to get the answers you need.
Your form is submitting please wait...
{{formPostErrorMessage.message}} [{{formPostErrorMessage.code}}]
First Name is required. 'First Name' must contain at least 0 characters 'First Name' cannot exceed 0 characters Please enter a valid First Name
Last Name is required. 'Last Name' must contain at least 0 characters 'Last Name' cannot exceed 0 characters Please enter a valid Last Name
Institution is required.
Discipline is required.
Cengage, at your service! How can we best meet your needs? is required.
Why are you contacting us today? is required. 'Why are you contacting us today?' must contain at least 0 characters 'Why are you contacting us today?' cannot exceed 0 characters Please enter a valid Why are you contacting us today?
field_hint
Test Condition is required. 'Test Condition' must contain at least 0 characters 'Test Condition' cannot exceed 0 characters Please enter a valid Test Condition

Supervision and Leadership in Tourism and Hospitality, 1st Edition

Lynn Van der Wagen, Christine Davies

  • Copyright 2000
  • {{checkPublicationMessage('Published', '2000-02-24T00:00:00+0000')}}
Starting At £58.99 See pricing and ISBN options
Instructor Next Steps
Students: Buy now
Supervision and Leadership in Tourism and Hospitality 1st Edition by Lynn Van der Wagen/Christine Davies
Quick Navigation

Overview

SUPERVISION AND LEADERSHIP IN TOURISM

{{readMore['overview'] ? 'Read More' : 'Read Less'}}

Meet the Authors

{{collapseContainerClosed['meet-the-author'] ? 'Show More' : 'Show Less'}}

Lynn Van der Wagen

Dr Lynn Van der Wagen is Head Teacher of Tourism and Events at TAFE NSW. Lynn is the author of many highly acclaimed books on hospitality, tourism and event management. Her doctorate reviewed the national curriculum for customer service training in the services sector and its suitability for developing a service ethos in tourism and hospitality enterprises. Her early career involved working for a five-star hotel as Director of Human Resources.

Christine Davies

Table of Contents

{{collapseContainerClosed['table-of-contents'] ? 'Show More' : 'Show Less'}}
Introduction.
1. The Current Envirnoment.
2. The Role of the Supervisor.
3. Motivation.
4. Leadership.
5. Staffing.
6. Training and Assessment.
7. Planning and Organising Workflow.
8. Delegation and Control.
9. Decision-making and Problem-solving.
10. Staff Administration.
11. Staff Scheduling.
12. Policies and Procedures.
13. Written Communication.
14. Quality Management.
15. Occupational Health & Safety.
16. Security.
Integrated Casestudy.
Bibliography.
Index.

Compare Buying Options

{{collapseContainerClosed['compare-buying-options'] ? 'Show More' : 'Show Less'}}

Textbook Only Options

Traditional eBook and Print Options

{{collapseContainerClosed['detail_0'] ? 'Show More' : 'Show Less'}}

  • ISBN-10: 0304706868
  • ISBN-13: 9780304706860
  • RETAIL £58.99
Instructor Next Steps
Students: Buy now